Thank You, Rose.

Well, I feel loved today.

First of all: shout-out to any and all who work in customer service. Rose from AT&T is unquestionably among your hallowed ranks.

I called them because I was due for an upgrade, and had my sights set on a phone on sale for Cyber Monday… only to discover that my upgrade mysteriously disappeared. Suddenly, I wasn’t eligible until November, 2014.

Um, what? No. So I called them. And I got Rose.

She not only finagled a manager override to fix the problem. She not ONLY snagged the Cyber Monday price deal. She managed to find a few other deals I knew nothing about, and knocked the price of my dream-phone down… to forty dollars.

Forty-eight with tax.

To Rose, and all like you: thanks.

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